Linking the Self-Esteem to Organizational Citizenship Behavior

Abstract

In this study I analyzed the relationships between organizational citizenship behavior (OCB), and self-esteem personality of banking industry in Indonesia. A survey is conducted by using questionnaires from the previous research. The samples consisted of 500 bank tellers as subordinates and 100 bank head tellers as immediate supervisors from the banking industry provided ratings of OCB. Validity and reliability tests are used to evaluate the questionnaire contents. I employed correlation and regression analyses to analyze the model. The results indicated that self-ratings and supervisor-ratings of OCB were not significantly correlated. Using Multi-Trait Multi-Method matrix, I find strong method effects, indicating that ratings from different sources provide different information. The results also indicated that there were significant differences in the mean ratings across the two sources. The result also indicates self-esteem affect five dimensions of self-ratings of OCB and four dimensions of supervisor-ratings of OCB. Self-esteem doesn’t affect supervisor-ratings of civic virtue. Theoretical and practical implications are discussed.