LEAN Approach for the Impact Study in the European Foundation for Quality Management Model Score

Abstract

Purpose: The main objective of this article is the description, analysis and explanation of the development of an integrated management model, supported by the LEAN management tools, for manufacturing companies that worked along the time on a mass production bases.

Design/Methodology/Approach: The methodology used was the integration of a model supported by the EFQM – European Foundation for Quality Management system, with the principles, tools and indicators of LEAN management system.

Findings: The fundamental discoveries found in the analysis and application of the case study are located in four fundamental aspects, first related to the definition of a purpose for the company ; second the clear and correct description of the business processes involved, third the involvement of people and teams and fouth the application of a thought of continuous and permanent improvement.

Originality/Value: From the point of view of added value for organizations, we understand that the levels of productivity, competitiveness and value creation for shareholders are the increasingly important elements of action, and the promotion of the implementation of models that promote cost reduction and increased product quality levels are absolutely essential. The recommendations are for the implementation of new management philosophies based on the integrated behavior of continuous improvement, reduction of waste in processes and activities and constant monitoring of results through the correct application of management indicators.