Innovation and practice in the service model of the nursing team in the 37°C comprehensive ward

Abstract

Objective: To establish a nursing service model of 37°C “six-center” services and study the effect of this model on improving nursing services in the course of nursing work.

Methods: The semi-structured interview method and group meeting method are used to establish the 37°C nursing service model and implement the “general health” concept of “benevolence-based and central enterprise quality.” The newly established 37°C “six-center service” (enthusiastic reception, patient explanation, careful observation, sincere help, warm-hearted delivery and heart-to-heart visit) nursing model in the comprehensive ward of Baogang Hospital (Inner Mongolia) runs through the three phases of patient admission, hospitalization and discharge, providing patients with warm care services, so that patients can truly enjoy the warmth of 37°C “six-center service” nursing and friendly family flair during the peri-hospitalization period.

Results: (1) The established 37°C “six-heart service” nursing service model has been treated as a nursing service path and is widely used in the hospital; (2) After the implementation of the 37°C nursing service, patients, nurses, doctors, hospitals and the society show an effectively improved satisfaction; (3) The 37°C “six-heart service” nursing service model is established as a hospital nursing service brand; (4) The 37°C “six-heart service” nursing service brand has received enthusiastic responses in Baotou, Health Management Technology Co., Ltd. and GENERTEC.

Conclusions: The established 37°C “six-heart service” nursing service model can effectively improve the quality of nursing service and establish a nursing service brand, which can be promoted across the country.