Role of Business Management into the Success and Survival of Small Businesses: The Case of Star Learning Centre in Botswana

Abstract

The study aimed to establish the aspects of management, which have led to the survival, and success of the small-scale businesses in Botswana- a case of Star Learning Centre. The questions explored were 1) What is the role of management in the survival or success of Star Learning Centre? 2) What management styles, systems and practices are appropriate for Star Learning Centre and other small scale businesses in the Botswana? 3) What work culture is appropriate for business success? 4) What factors have enabled the Star Learning Centre to succeed? The study used a convenience sample comprising 31 staff members of Star Learning Centre. The probability sampling approach was applied because the number sampled was known. Questionnaires, observation and interview methods were used as the main instruments. Findings revealed that Star Learning Centre success can be attributed to effective management, team work, timely communication, conducive working environment. The problems/challenges faced by the Centre were: shortage of capital, shortage of land, lack of open discussion between staff and management, and an unsatisfactory remuneration system. The study recommends further research that may capture more and bigger businesses.