The Relationship between Perceived Supervisor Support, Perceived Organizational Support, Organizational Commitment and Employee Turnover Intention

Abstract

This study aims to investigate the influence of perceived supervisor support, perceived organizational support and organizational commitment towards employees’ turnover intention. It has been discovered through previous literature that perceived supervisor support, perceived organizational support and organizational commitment are associated with employees’ turnover intention. This study collected data from 260 respondents selected from eight three-star hotels in Kota Kinabalu area. Each of the independent variables - perceived supervisor support, perceived organizational support and organizational commitment were regressed towards employees’ turnover intention (dependent variable). The findings show that there is a significant relationship between perceived supervisor support, perceived organizational support and organizational commitment towards employees’ turnover intention. This study suggests that more attention shall be given from the hotel management towards the employees to reduce the turnover intention. Apart from that, the study was able to gather some useful information for the hoteliers and managers pertaining to the respondents’ profile and what exactly the employees expect from the organization.