The Effect of Total Quality Management on University Performance in Jordan

Abstract

Total Quality Management (TQM) a functioning idea to accomplish incessant performance improvement-is the word of mouth of the 1990s, attracting deep interest among organizations and educational institutions in many countries. Numerous policy-makers truly believe that TQM can improve the performance of their organizations but they did not test it to make sure the effect of TQM. Hence, the purpose of this study is to examine the effect of TQM on university performance in Jordan. This relationship obtains a substantial scholarly attention and several researches have been conducted in the western countries, but none has been conducted in Jordan in the recent year using this variable in a model. A structured survey was conducted and selected 10 public and 10 private universities in Jordan via cluster random sampling. The hypotheses were tested using SEM-AMOS package 22.0 based on resource based theory. Based on the statistical results, TQM has statistically significant effect on university performance in Jordan. Consequently, the findings evoked that there is a dire need to focus on TQM for boosting university performance and its sustainability in Jordan.