Factors Affecting the Performances of Internet Banking: A Case of Vietnam Commercial Banks

Abstract

The study of factors affecting the performances of internet banking: a case of Vietnam commercial banks conducted during the period from July 2013 to October 2015. Regression results show that all three independent variables Quality of Network, Convenience of Customers and Security affect Performance by Sig coefficients of all two variables are less than 5%. Factor "Quality of Network" is the most influential factor to Performance with Beta coefficient = 0.345. Factor "Convenience" has beta coefficient = 0.302 positive impact to Performance. And factor "Security" has beta coefficient = 0.151 positive impact to Performance. Thus, the results demonstrate "Quality of Network" and "Convenience and Security" are all crucial focus factors impact to Performance.