Empowering the Educational Journey: Effective Strategies for Student Satisfaction and Retention in Higher Educational Institutions

Abstract

Student retention is a serious concern for educational institutions. Our study examines the factors influencing students' satisfaction and their decisions to either remain enrolled or drop out. In this study, we employed quantitative methods, incorporating a survey questionnaire, and statistical software to evaluate the impact of independent variables (such as registration system, administration, curriculum, scheduling, teaching and learning, classrooms, technical support, and services) on the dependent variable (i.e., student satisfaction and retention). This study discovered a robust correlation between students' satisfaction and the quality of IT services.