The Effect of Organizational Silence on Burnout: A Field Study on Workers at Jordanian Five Star Hotels

Abstract

The study aims at determining the reality of the organizational silence for workers at the Jordanian five star hotels, investigation of their organizational silence level, study the relation between it and the effect ofthe organizational silence on burnout. A sample of workers in ten operating hotels in Amman was selected to be analyzed on (161) questionnaires. It was found out that all the indicators related to the reasons for organizational silence were at an average degree, theburnout level was at an average degree, there is a relation between organizational silence as a whole and each aspect of organizational silence and there is an effect of organizational silence reasons on burnout. Some recommendations are presented. The most of which are: the need for effective communication between the departments and workers through flexible organizational structures, establishing the democratic practices and providing appropriate work conditions.