Job Burnout and Job Engagement Dimensions Among Hotel Employees in Sarawak: What Is the Relationship?

Abstract

Hotel employees are constantly working in an increasingly stressful work environment. As hotel employees working in a demanding working environment, they may eventually face job burnout dimensions (emotional exhaustion, cynicism, reduced professional efficacy) due to the day-to-day operations which lead to burnout phenomenon. Despite the limited study investigating burnout dimensions particularly revealing the research finding in the non-western context which may have adverse effects on their relationship with their job engagement phenomena. The study aims to explore the correlation between job burnout dimensions and job engagement dimensions among hotel employees in Sarawak, Malaysia. In more specified, each of the burnout dimensions will be tested on its significant relationship with job engagement dimensions (vigour, dedication, absorption). Cross-sectional research design with a total of 201 valid responses were obtained which involved descriptive and inferential statistic with high reliability scoring while exploratory factor analysis values met the benchmark. This study can be utilized by the hotel industry to develop effective strategies to minimize job burnout of each dimension while enhancing job engagement among the hotel employees in Sarawak.