Performance Assessment of Public Service Organisations in Shared Solid Waste Services: A case for Kampala Capital City Authority in Uganda

Abstract

This study evaluates theefficiency Kampala Capital City Authority in municipal shared solid wastemanagement in Uganda by using a framework of cost, quality and social welfare(CQS). However, this specific research only evaluates the efficiency component ofdivisions’ performance and the two remaining units are out of scope of thisresearch. Major basis used to gather facts was a survey. Three types of surveyforms were used on three diverse selected target groups i.e., (i) residents; (ii) employees; (iii) divisionsof KCCA were raised to gather relevant information. Outcomes revealed that inKCCA the rank in respect to efficiency, usage of capital is adequate and theobjective is accomplished persuasively in an economic manner. Possibly, theoutcomes will apply as suggestions for residents, KCCA divisions, strategyarchitects, planners, administrators while laying strategies and agendas inoverhauling real competence of public service departments.