Developing the Main Knowledge Management Process via Social Media in the IT Organisations: A Conceptual Perspective

Abstract

Development of main knowledge management via social media is one of the most important resource and effective strategy to gain the importance in IT industry around the world. Effective and proper knowledge management process allows the companies of IT industry to give the best effort in their business based on present resources. To the best of the authors’ knowledge, there are few papers that review the concept of knowledge management and social media. Hence, this study aims to critically analyse the various models and theories related to knowledge management and social media for IT organizations. Fundamentally, the capabilities of ICT knowledge management process if developed via social media tools allow the organizations to identify the loopholes and develop proper strategy to remove it. Moreover, knowledge management has great impact on making strategy based on the resource. Involvement of social media tools in developing knowledge management process is more helpful and beneficial for any business organization as they can learn about the evaluation methods of online information into real life example.