Job Attitudes as a Mediator of the Relationship between Organizational Cynicism and Organizational Citizenship Behavior: An Applied Study on Teaching Hospital in Egypt

Abstract

Study Objectives: The purpose of this investigation is to determine the mediating significant role of job attitudes (job satisfaction and organizational commitment) in the relationship between organizational cynicism and Organizational Citizenship Behavior (OCB). Research Design/Methodology: A survey-based descriptive research design is used. The study was carried on at Teaching Hospitals in Egypt. About 357 survey questionnaires were distributed by employing diverse modes of communication such as in person and post. Multiple follow-ups yielded 315 statistically usable questionnaires. Stepwise regression analysis was used to confirm the research hypotheses.Results: The findings of the study indicated that there is a significant negative correlation between organizational cynicism, job satisfaction, organizational commitment and OCB. In addition to that, job satisfaction and organizational commitment have the advantage of increasing OCB. Research limitations/implications: The main subject of the study were all categories of employees at Teaching Hospitals in Egypt. Self-reported measures were used to measure organizational cynicism, job satisfaction, organizational commitment and OCB. Practical implications: Considering the importance of employees’ organizational commitment and their effects on effectiveness of Teaching Hospitals, and policy makers should take necessary measures for the optimal provision of intrinsic and extrinsic job rewards to make their core workforce highly satisfied and committed.Originality/value: The relevant literature shows that organizational cynicism, job attitudes, and OCB are under-researched in the public sector in Egypt. So, the current investigation has contributed to improve the understanding of this significant issue. Besides, the study findings are discussed in perspective of practical implications in public sector hospitals in Egypt.