The Action Mechanism of Social Exchange Relationship Perception on Organizational Citizenship Behavior: An Empirical Study in China

Abstract

Starting from the exchange relationship and according to the Stimulus-Organism-Response (S-O-R) model in dynamic psychology, this paper builds an action mechanism model of social exchange relationship and organizational citizenship behavior, taking the staff as the carrier, from the perspective of individual perception. Empirical studies show that affective job satisfaction has a steady and strong intermediary effect. Accordingly, the author proposes relevant suggestions for business management and practice.