Performance Evaluation and Determinant Factors of China’s Logistics Enterprises Based on Careersmart Balanced Score Card

Abstract

China has become the second-largest market for logistics worldwide. However, its logistics performance index (LPI) is ranked 27^th, which is far below the average of East Asia and Central Asia (World Bank, 2016). This paper empirically tests determinant factors of China’s logistics enterprises based on the Careersmart Balanced Score Card. The data are gathered from 42 listed logistics enterprises spanning from 2012 to 2016. Empirical results reveal that corporate performance on the part of China’s logistics enterprises is positively correlated with the factors of human capital investment, long-term liability, research and development expenses, the number of employees with higher education preferably a postgraduate degree, and ownership concentration, while factors negatively correlated with the proportion and cost of core business include management, delay rate, company scale, and other factors. The paper also considers the influence of operational management, customer service, asset structure, and innovation. Policy implications based on empirical results are proposed accordingly.