The Development of Service Learning Management Model of Undergraduate Program in Private University

Abstract

The objectives of research are to develop, identify the main components of “Service Learning Management (SLM)”
model, and to assess, evaluate the performance achievement of SLM implementation for undergraduate program in
private university. The process of research is divided into two parts as: 1). developing the questionnaire samples that
will be distributed to 377 lecturers in private university as the respondents for finding the appropriateness of main
components in SLM model by applying the Multi-Stage Sampling; and 2) testing and evaluating the SLM model’s
effectiveness that will be executed to 11 students in Bachelor of Arts (Major: English for International Communication)
of Saint John's University, who registered ENG. 3202 (Introduction to Speech Communication) as a subject in
semester 2/2016. The research findings are described the SLM model that consists of 4 major variables and 9
sub-variables as: 1) ‘Input’ has the 3 sub-variables (Integrated curriculum and instruction; learning outcomes
determining; and resource management); 2) ‘Process’ includes 6 sub-variables that can be classified in to 5 steps
(Investigation: lets the community set the requirement; Preparation: is the cooperation of three sides - university,
student and community; Execution: is having positive relationship with community; Reflection: continuously
evaluating; and Demonstration: is public relations and publicity; 3) ‘Output’ is the outcomes of learners and results of
the evaluation; and 4) ‘Feedback’ is applying and integrating the outcomes of student’s accomplishment and
evaluation. The results of demonstration and evaluation of SLM reflection to student performance achievement
revealed that 80 percent of students had higher GPA (Grade Point Average), and the learning outcome of students
according to Thailand Qualifications Framework (TQF) is considered as high. The results of leadership competency,
disciplinary and voluntariness of self-assessment test are counted as high in all aspects. Reflection record can
development critical thinking Finally, the overall satisfaction grading by university is considered as high in all aspects,
and also the community responses have more advantage benefits and positive impacts in all aspects.