The Role of Universities' Electronic Management in Achieving Organizational Excellence: Example of Al Hussein Bin Talal University

Abstract

The study aimed at identifying the level of applying electronic management and the organizational excellence at
Al-Hussein Bin Talal University (AHU). It also attempted to predict the organizational excellence level through the
degree of applying electronic management. The study sample consisted of (249) administration members (academic
managers, managers) at AHU. The study tool considered two sections: the first concerned measuring the level of
applying electronic management with regard to three dimensions (administrative, materialistic, and technical); the
second concerned identifying the organizational excellence level with regard to three dimensions (leadership
excellence of university management, human staff excellence, and services excellence). A descriptive methodology
was used to accomplish the study objectives.
The study results showed that the level of applying electronic management at AHU is average with regard to
administrative and technical dimensions, while it is poor regarding the materialistic dimension. It also revealed that the
level of organizational excellence is average on the leadership excellence dimension but poor on human staff
excellence and services excellence dimensions. The study includes detailed analysis of the classified variables (work
position, experience years, work place). Linear regression analysis also showed that the level of organizational
excellence achievement's degree can be predicted through identifying the degree level of applying electronic
management at AHU.