Working together in lifestory telling for residents in aged care facilities: A qualitative study of staff/family collaboration in aged care

Abstract

Introduction: The cognitive deficits associated with dementia often preclude residents in aged care facilities from being able to communicate their life histories, preferences and needs and staff typically rely on family to provide this information. This project explored the opinions of staff and families of participating together in the process of life storytelling for residents.

Methods: Staff and families of residents with dementia in one aged care facility were invited to participate in lifestory telling. Semi structured interviews were then conducted with staff and families to explore their perceptions of working together.

Results: Negative aspects reported by staff was the perception that some families expectations of care were too high, while family members reported a lack of communication with staff.

Conclusions: Life story telling for residents provided a positive experience for participants, with reports that the process itself improved their relationships by increasing understanding.